Freight Shipping Policy

What Is Freight Shipping?

Freight shipping is used for large or heavy products that cannot be transported through a standard parcel service. An LTL freight carrier transports the packaged product to the delivery address and schedules a delivery appointment when required.

Which Products Require Freight Shipping?

Freight shipping is typically required for the following types of products:

• Pergolas, gazebos, and large patio structures
• Greenhouses, saunas, sheds, and outdoor kitchens
• Large swing sets and play structures
• Other products that exceed standard parcel size or weight limits

If an item requires freight shipping, it will be indicated on the product listing.

Is Freight Shipping Free?

Yes. Eligible freight products ship free, with no minimum purchase, to addresses within the contiguous United States. We do not currently deliver freight orders to Alaska, Hawaii, P.O. boxes, freight forwarders, U.S. territories, or international destinations.

How Long Does Freight Delivery Take?

Freight orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. After processing, freight delivery usually takes 7–14 business days. Delivery estimates may vary because of carrier scheduling, weather, access restrictions, and the delivery location.

How Does Freight Delivery Work?

Freight delivery is a little different from regular parcel delivery. Here is what you can expect:

What Should I Do When My Freight Order Arrives?

Before signing for your delivery, please do the following:

• Inspect the packaging carefully for any visible damage
• If you notice damage, note it on the delivery receipt before signing
• Take photos of any damage immediately
• Email returns@dananoacard.com with your order number and clear photos of the product and packaging

What If My Freight Order Arrives Damaged?

If your item arrives damaged, please contact us immediately:

• Email returns@dananoacard.com with your order number, a description of the damage, and clear photos of the product and packaging
• Do not attempt to assemble a damaged product
• Depending on the situation, we will arrange replacement parts, a replacement product, or a full refund at no cost to you

Can I Return a Freight Item?

Yes. We accept approved returns of both defective and non-defective freight products within 90 days of delivery. Products must be new or in like-new condition and should remain in their original packaging whenever possible.

• DANANOA LLC provides a prepaid return shipping label for every approved return
• Return shipping is free, including change-of-mind returns
• We do not charge restocking fees
• Approved refunds are issued to the original payment method within 7 business days after inspection

To request a return, email returns@dananoacard.com with your full name and order number. Please wait for approval and return instructions before sending anything back.

Can I Track My Freight Order?

Yes. Once your order has shipped, you will receive a tracking number by email. You can use this number to track your shipment on the freight carrier's website.

What If Nobody Is Home During Delivery?

Because freight delivery requires an adult to be present, please be available during the scheduled delivery window. A carrier may charge a redelivery or storage fee after a missed appointment. Contact the carrier first to reschedule, then email contact@dananoacard.com or call +1 (307) 999-4543 if you need additional assistance.

Do You Ship Freight Internationally?

No. We currently provide freight delivery only to eligible addresses within the contiguous United States. We do not ship freight orders internationally or to Alaska, Hawaii, U.S. territories, P.O. boxes, or freight forwarders.

Contact Us

Please do not hesitate to contact us if you have any questions about freight shipping or your delivery. We are happy to help.