Privacy Policy

Data We Collect

We collect information you provide directly, information collected automatically when you use our website, and limited information received from service providers involved in payments, fraud prevention, shipping, and delivery.

Details you supply to us

• Full name, delivery address, and billing address
• Phone number and email address
• Order details, purchased products, transaction status, and limited payment information such as card brand and last four digits when supplied by our payment processor
• Order history, product preferences, marketing preferences, and correspondence with our support team
• Account information and protected login credentials, if you create a DANANOA account
• Assembly or delivery notes for large items such as gazebos, sheds, and pergolas

Information collected automatically

• IP address, approximate location derived from IP address, browser type, device type, and operating system
• Pages and products viewed, cart and checkout interactions, referring URLs, and timestamps
• Cookie identifiers, preferences, and similar online identifiers
• Website logs and security or fraud-prevention signals

Your full card number and card security code are submitted directly to the payment processor and are not stored on DANANOA's servers.

How Your Data Is Used

We use the information we collect to:

• Operate our website, maintain customer accounts, and process and fulfill orders
• Coordinate freight, delivery scheduling, and shipping updates for large or bulky items
• Provide order confirmations, tracking details, and delivery notifications
• Respond to customer service inquiries, assembly questions, and warranty claims
• Process returns, exchanges, and refunds
• Detect and prevent fraud and help maintain the security of our website
• Analyze and improve our products, website experience, and customer support
• Send promotional emails only where permitted — you may unsubscribe at any time
• Meet our legal, tax, and regulatory obligations

How We Process Information & Your Choices

Why we process information

We process personal information as reasonably necessary to provide the website, complete your purchase, arrange shipping or freight delivery, handle returns and warranties, secure our services, comply with legal obligations, and pursue other legitimate business purposes. Where applicable law requires consent, we request it before the relevant processing.

Your choices

You can unsubscribe from promotional emails using the link in any marketing message. You can also manage non-essential cookies through your browser and any cookie preference tool available on our website. Where processing relies on consent, you may withdraw that consent by contacting contact@dananoacard.com. Withdrawal does not affect processing already completed and may limit services that require the information.

Information Sharing

We do not sell personal information for money. We disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:

• Website and business providers: Hosting, e-commerce, customer-support, email, security, and fraud-prevention providers
• Payment providers: Card processors that authorize payments, prevent fraud, and issue refunds
• Delivery providers: Freight carriers, shipping carriers, delivery-scheduling services, and installation partners involved in fulfilling orders
• Analytics or advertising providers: Only when those services are enabled and subject to your available privacy choices
• Professional advisers: Accountants, insurers, auditors, and legal advisers where reasonably necessary
• Legal requirements: When required by law, court order, or a valid government request
• Business transfers: If DANANOA LLC is acquired, merged, or restructured, your information may transfer to the new ownership

Where required, service providers may use the information only to perform services for us and must protect it under applicable contractual and legal requirements. Certain advertising or analytics disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged; applicable opt-out rights are described in Section 14.

Payment Security

We currently accept eligible credit and debit cards through the secure card-payment option displayed at checkout. Card payments are processed by Stripe or another payment provider identified at checkout. Payment information is transmitted directly to the payment provider using industry-standard encryption. DANANOA may receive a transaction identifier, payment status, card brand, expiration information, and the last four digits, but does not receive or store your full card number or card security code on its servers.

Data Retention

We retain each category of personal information only for as long as reasonably necessary for the purpose for which it was collected. The retention period depends on factors such as:

• The length of your customer relationship and whether your account remains active
• Order fulfillment, delivery, return, warranty, and customer-support requirements
• Legal, accounting, tax, fraud-prevention, and recordkeeping obligations
• Applicable limitation periods and the need to resolve disputes or enforce agreements
• The duration and settings of cookies or similar technologies

When information is no longer reasonably necessary, we delete, de-identify, or securely dispose of it where practicable. You may request deletion by contacting contact@dananoacard.com. Legal exceptions may require us to retain certain records.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember choices, understand site use, and—if enabled—support advertising. These may include:

• Essential cookies: Required for core site functionality, such as your shopping cart
• Analytics cookies: If enabled, help us understand how visitors browse our catalog and interact with our site
• Marketing cookies: If enabled, support advertising and measurement
• Preference cookies: Remember your settings, region, and display preferences

You can manage cookies through your browser settings and any cookie preference tool available on our site. Where required by law, non-essential cookies are used in accordance with your choices. Disabling essential cookies may affect site functionality, including the shopping cart and checkout.

Third-Party Services

Our website uses service providers for functions such as hosting, e-commerce operations, payment processing, fraud prevention, freight and parcel delivery, email communications, and customer support. We may also use analytics, advertising, or review services when enabled.

Some providers process information only on our behalf, while others may act as independent businesses for their own legally permitted purposes. Their handling of information is also governed by their privacy notices.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate or incomplete data be corrected
• Deletion: Request removal of your personal data, subject to legal exceptions
• Opt-out: Unsubscribe from marketing emails at any time
• Data portability: Request your data in a portable format where applicable

To exercise any of these rights, contact us at contact@dananoacard.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request, and legal exceptions may apply.

Children's Privacy

Our website and products are not directed to children under 13, and purchases may be made only by adults as described in our Terms of Service. We do not knowingly collect personal information online from a child under 13. If we learn that we collected such information, we will take appropriate steps to delete it and comply with applicable law. A parent or guardian who believes a child provided information may contact us.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

• Secure TLS/SSL encryption on site pages and at checkout
• Encrypted payment processing by trusted providers
• PCI-DSS-compliant payment handling
• Access controls and service-provider safeguards appropriate to the information involved

External Links

Our website may contain links to external websites, including manufacturer resources or shipping-partner sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The “Last Updated” date shows when the revised Policy became effective. Where required, we will provide additional notice of material changes.

US State Privacy Rights

Some U.S. state privacy laws apply only when a business meets specific legal thresholds. If an applicable state law covers DANANOA and your request, you may have one or more of the following rights:

• Confirm whether we process your personal information and request access to it
• Correct inaccurate information or request deletion, subject to legal exceptions
• Receive certain information in a portable format
• Opt out of the sale or sharing of personal information, targeted advertising, or qualifying profiling
• Limit certain uses or disclosures of sensitive personal information where applicable
• Use an authorized agent or appeal a denied request where applicable
• Receive equal service and not be discriminated against for exercising privacy rights

We do not sell personal information for money. If our use of advertising or analytics technologies is considered a sale, sharing, or targeted advertising under an applicable law, you may submit an opt-out request through any cookie preference tool available on our website or by emailing contact@dananoacard.com with the subject line “Privacy Opt-Out.” We do not knowingly sell or share personal information of consumers under 16.

We will verify and respond to requests within the period required by applicable law—often 45 days—with an extension where legally permitted. If we deny a request, we will provide the reason and any available appeal instructions required by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: