Frequently Asked Questions

Orders are processed within 1 business day, Monday through Friday, excluding public holidays. Small and medium-sized items usually arrive within 3–7 business days after shipment. Oversized freight items are normally handled within 1–2 business days and usually arrive within 7–14 business days, depending on the carrier and delivery location. Tracking information is emailed as soon as an order ships.

You can track your order by using the tracking link in your shipping confirmation email. Please allow up to 48 hours for tracking updates to appear after shipment. If tracking has not updated after 48 hours, email contact@dananoacard.com with your name and order number.

Yes. We provide free standard and freight shipping, with no minimum purchase, to eligible addresses within the contiguous United States. Free shipping does not currently apply to Alaska, Hawaii, P.O. boxes, freight forwarders, or international destinations.

No. DANANOA currently ships only to eligible addresses within the contiguous United States. We do not currently ship internationally, to Alaska or Hawaii, to P.O. boxes, or to freight forwarders.

Orders placed before 3:00 PM Eastern Time (ET) on a business day are normally processed the same day. Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day.

Yes. Large products such as pergolas, greenhouses, saunas, sheds, and swing sets normally ship through an LTL freight carrier. Freight orders are usually handled within 1–2 business days and arrive within 7–14 business days. The carrier will contact you to schedule a delivery appointment. Delivery is curbside, and someone 18 or older must be present. Please inspect all packages for visible damage before signing the delivery receipt.

Each order can only be shipped to a single address. If you need items delivered to different locations, please place separate orders for each destination.

We accept the major credit and debit cards that are displayed and available at checkout. The exact payment methods available for your order will be shown before you place the order. We do not currently offer financing or installment plans.

Yes. Our checkout uses industry-standard TLS/SSL encryption, and payments are processed by PCI-DSS-compliant payment providers. DANANOA LLC does not store your full payment-card number on its servers.

No. We do not currently offer financing or installment plans. Orders must be paid in full using a payment method that is available at checkout.

Orders may be canceled free of charge before shipment. Contact us as soon as possible at contact@dananoacard.com with your full name and order number. If the order has already shipped, it cannot be canceled, but it may be returned under our 90-day return policy with free return shipping and no restocking fee.

Contact us immediately at contact@dananoacard.com. If the order has not shipped, we will do our best to update the address. Once an order has shipped, an address change may not be possible and may require assistance from the carrier.

If a carrier marks a package as undeliverable and returns it to us, we will contact you to confirm the delivery address and explain the available redelivery or refund options.

We accept returns of both defective and non-defective products within 90 days of delivery. Products must be new or in like-new condition and should remain in their original packaging whenever possible. To request a return, email returns@dananoacard.com with your full name and order number. Please wait for approval and return instructions before sending anything back.

DANANOA LLC covers return shipping for every approved return, including returns caused by damage, a defect, an incorrect product, or a change of mind. We provide a prepaid return shipping label at no cost to the customer, and we do not charge restocking fees.

Returned products are normally inspected within 72 hours of receipt. Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or card issuer may require additional time to display the refund in your account.

Email returns@dananoacard.com with your order number, a description of the damage, and clear photos of the product and packaging. Depending on the situation, we may provide a replacement or issue a full refund. In some cases, returning the damaged product may not be necessary.

Email returns@dananoacard.com with your order number and the product you would prefer. If the requested replacement is available, we will explain the exchange steps. If it is unavailable, you may return the original product for a full refund under our 90-day return policy.

Email returns@dananoacard.com with your order number, a description of the issue, and clear photos when applicable. We will arrange a replacement or a full refund and provide a prepaid return label if the original product must be returned.

We do not currently offer in-home assembly or installation services. Products that require assembly include manufacturer instructions. If you need help locating the instructions for your product, email contact@dananoacard.com.

Products that require assembly include manufacturer instructions in the package or provide access to digital instructions. Follow all manufacturer safety, anchoring, and installation guidance.

Some products may include a written warranty from the manufacturer. Warranty availability, duration, covered components, exclusions, and available remedies vary by product and manufacturer. A manufacturer warranty applies only when it is identified on the product page, included with the product, or otherwise provided in writing by the manufacturer. Email contact@dananoacard.com if you need help confirming the warranty information for a specific product.

Coverage is determined by the specific manufacturer's written warranty. Depending on the product, coverage may include manufacturing defects, defective parts, or certain mechanical or electrical failures during covered normal use. Common exclusions may include misuse, improper assembly or installation, unauthorized modifications, normal wear and tear, weathering, or damage caused by external events.

Email contact@dananoacard.com with your order number, full name, product model, serial number if available, a description of the issue, and relevant photos or videos. Depending on the applicable written warranty, we may help submit the claim, provide the manufacturer's claim instructions, or direct you to the manufacturer for service.

Replacement-part availability varies by product and manufacturer. When an approved warranty remedy involves a replacement part, the manufacturer or its service provider may ship the part directly to the customer. Email contact@dananoacard.com with your order and product details, and we will explain the available steps.

Try clearing your browser's cache and cookies, then reload the page. You can also try a different browser or device. If the problem continues, email contact@dananoacard.com with details about the issue.

Take a screenshot of the error and email it to contact@dananoacard.com with a short description of what you were doing when the error appeared.