Refund & Return Policy
Your satisfaction is our priority — if something is not right, we will make it right.
Window
Fees — Ever
Refund Processing
Return Eligibility
You may request a return within 90 calendar days of the delivery date for products purchased directly from dananoacard.com. To qualify:
- We accept approved returns of both defective and non-defective products, including change-of-mind returns.
- Non-defective products must be new or in like-new condition.
- Products should include all parts, hardware, manuals, and accessories supplied with the order.
- Please keep the original packaging whenever reasonably possible, especially for large freight items.
- Sale-priced products follow the same 90-day return conditions.
Opening packaging or performing the minimum inspection reasonably needed to discover damage, missing parts, or a defect does not by itself make a product ineligible. Issues reported after the return window may still be reviewed under any applicable warranty.
How to Request a Return
Follow these simple steps to initiate your return:
Contact us at returns@dananoacard.com or +1 (307) 999-4543. Include your order number and the product you want to return. For a damaged, defective, incomplete, or incorrect item, include clear photos of the product and packaging plus a short description.
We will review your request and provide written return instructions. Please do not ship, discard, assemble further, or arrange freight for the product until you receive our instructions.
For parcel items, use the prepaid return label and method we provide. For large or freight-delivered products, DANANOA will coordinate an authorized carrier pickup or other return-freight arrangement. Do not purchase your own label or book a carrier unless we instruct you to do so in writing.
Returned products are normally inspected within 72 hours of receipt. After inspection and approval, your refund will be issued within 7 business days to the original payment method. Your bank or card issuer may need additional time to post the credit.
Return Shipping Costs
We cover all authorized return shipping costs at no charge to you. We will provide a prepaid parcel label or coordinate the required freight return.
We also cover authorized return shipping for approved change-of-mind returns through a prepaid label or coordinated freight arrangement.
DANANOA does not deduct a restocking fee from an approved return. After the product is received, inspected, and approved, the eligible refund is issued within 7 business days.
Refund Process
- Returned products are normally inspected within 72 hours after receipt.
- After inspection and approval, the refund is issued within 7 business days.
- An approved full refund includes the amount paid for the returned product, applicable sales tax, and any original standard shipping or handling amount charged for that product.
- DANANOA pays the authorized return shipping cost.
- Refunds are issued to the original payment method.
- We do not charge restocking fees on approved returns.
- Your bank or card issuer may take additional time to display the credit after we issue it.
Wrong, Missing, Damaged or Defective Items
Please inspect the product and packaging as soon as reasonably possible after delivery. For visible freight damage, note the damage on the delivery receipt when possible and contact us promptly. This helps us work with the carrier but does not by itself cancel your rights under this Policy.
Contact Information
Columbus, OH 43228, United States
Sunday: Closed
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