• SHIPPING & DELIVERY

Shipping Policy

Everything you need to know about how and when your order arrives.

DANANOA Logo
📅 LAST UPDATED: AUGUST 2026
🚚

Free Shipping Within the Contiguous U.S.

No minimum purchase and no hidden shipping fee. Eligible standard and oversized freight orders ship free to addresses within the contiguous United States.

Where Do We Deliver?

We deliver to eligible residential and commercial addresses within the contiguous United States. Orders are fulfilled and shipped from U.S.-based facilities, and the shipping origin may vary by product. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, freight forwarders, or international destinations.

Shipping Cost

Eligible standard and freight orders include free shipping with no minimum purchase. No additional standard or freight shipping charge will be added at checkout for an eligible address within the contiguous United States.

Order Processing

We process all orders within 1 business day, Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.

⏰
Order Cut-off Time Orders placed before 3:00 PM Eastern Time (ET) on a business day will be processed the same day. Orders placed after this time will be processed the following business day.

Delivery Details

Standard estimated delivery timeline for small and medium-sized items:

📦
Handling Time
1 Business Day
(Mon–Fri)
🚚
Transit Time
3–7 Business Days
for small & medium-sized items
📅
Total Est. Delivery
4–8 Business Days
from order date

Oversized & Freight Items

Large products — including certain pergolas, greenhouses, saunas, sheds, swing sets, patio structures, and outdoor kitchens — may ship through an LTL freight carrier because of their size or weight. Freight orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. After processing, freight delivery usually takes 7–14 business days, depending on the carrier and delivery location.

🏗️
Freight Delivery — What to Expect The freight carrier will call you to schedule a delivery appointment, and someone 18 or older must be present to receive it. Delivery is curbside: the driver unloads to the curb or end of your driveway — moving items into a backyard or garage is not included. Many items ship in multiple heavy boxes, so plan to have help on delivery day.
🔍
Inspect Before You Sign Check all packages for visible damage before signing the delivery receipt. If anything appears damaged, note it on the receipt and take clear photos of the product and packaging. Email returns@dananoacard.com with your order number and photos. Depending on the situation, we will arrange replacement parts, a replacement product, or a full refund at no cost to you.

Multiple Addresses

We do not support multiple shipping addresses within a single order. If you need to ship to multiple destinations, please place separate orders for each address.

Order Status & Tracking

Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to activate after you receive the notification.

📬
Order Not Arrived? If your order has not arrived within 5 business days of the estimated delivery window, please email us at contact@dananoacard.com with your name and order number and we will investigate with the carrier immediately.

Returns & Exchanges

We accept approved returns of both defective and non-defective products within 90 days of delivery. Products must be new or in like-new condition and should remain in their original packaging whenever possible.

DANANOA LLC provides a prepaid return shipping label for every approved return, including change-of-mind returns. Return shipping is free, and we do not charge restocking fees. To request a return, email returns@dananoacard.com with your full name and order number before sending anything back.

For complete eligibility and refund details, please review our Refund & Return Policy.

Customer Support

📍
Address
4100 Fisher Road
Columbus, OH 43228, United States
✆
✉
🕐
Business Hours
Mon–Sat: 9:00 AM–5:00 PM ET
Sunday: Closed

© 2026 DANANOA LLC. All Rights Reserved.